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Refund Policy Terms and Conditions
a) These terms and conditions apply to this booking and any future/additional work. Any future work and/or changes to the work agreed upon must be made in writing and can be agreed in writing without the need to update this document.
b) All equipment remains the property of Ballsportz LTD at all times.
By placing an order with us either verbally or via e-mail, regardless of whether a booking form has been returned or deposit paid, it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.
2. Confirmation:
A booking is deemed confirmed when The Client makes a request in writing, verbally or accepts in writing a quote supplied by Ballsportz LTD.
3. Unless otherwise agreed, it is the responsibility of The Client to obtain permission (if required) from relevant authorities in order to carry out promotional activities.
4. Prices, Deposit & Balance Payments
a) Prices quoted are subject to VAT unless specified.
b) All hires are subject to a deposit of at least 25% (Deposit is non-refundable).
c) The remaining balance is to be paid in full and cleared seven days prior to the event start date.
d) Terms for approved account clients will be strictly 30 days from invoice date unless agreed in writing by the company.
e) Overdue invoices are subject to interest in line with the Late Payment of Commercial Debts Act 1998, at a rate of 10% above the Bank of England base rate, plus a late fee of £40+vat per invoice.
f) Ballsportz reserves the right to instruct collections for invoices unpaid at 30 days; any costs bearing to the collections procedure will fall liable to The Client.
g) Payments are to be received by direct Bank Transfer into our account (details on invoice).
h) Payments by credit or debit card are accepted, and these will incur a 2% fee to cover the bank fees.
5. Advance Payment Terms:
a) A 50% deposit is required in advance when the campaign/invoice total is more than £2,000 (for New Clients) or more than £10,000 (for existing Clients). The balance is due as normal within 14 days from the invoice date.
b) When The Client (whether new or existing) is not a limited company, limited partnership, organization, or registered charity or has an active trading history of less than six months, 100% of the campaign fee is to be paid in advance.
c) International (outside of the UK) companies may be required to pay some or all of the campaign in advance.
d) Ballsportz LTD may request advance payment or a deposit from any company for any other reason determined at Ballsportz LTD’s sole discretion.
e) The term “advance” in this instance means before any work can commence on the campaign, including but not limited to staff recruitment, logistics planning, branding or ordering supplies.
f) The client is fully liable for payment regardless of if the company is liquidated before or after the event. The client agrees to pay from other sources, such as savings or other businesses, enough to cover the invoice and debt.
6. Cancellation/Refund Policy:
a) We have a strict no-refund policy once a booking has been agreed upon and booked.
We may, however, be able to rebook to a different date, but this will be as a goodwill gesture.
b) Any cancelled booking is subject to the following cancellation charges:
Within eight weeks prior to the event: 25% of order value
Within six weeks prior to the event: 50% of order value
Within four weeks prior to the event: 75% of order value
Within two weeks prior to the event: 100% of order value
7. Dry Hire:
The Hirer assumes full responsibility for the Equipment for the duration of the hire period. The hirer is
responsible for the safekeeping of equipment and is liable for any loss or damage caused to the Equipment during the period of hire. The hirer is responsible for providing suitable and adequate security arrangements
for the safekeeping of the equipment during the period of hire. The hirer must take all necessary steps (at its own expense) to retain possession and control of the equipment and, in the event of losing possession or control, will take all necessary steps to recover the equipment.
a) Items of equipment are not to be used, and the Hirer will not permit them to be used for any purpose for which they are not expressly designed.
b) Equipment is not to be moved, altered or modified in any way without the prior consent of Ballsportz LTD.
c) Equipment is not to be hired, re-hired or sub-hired to any third party or parties without the express written consent of Ballsportz LTD.
d) The cost of replacing or repairing the Equipment will be borne in full by the Hirer. Equipment lost, damaged or modified will be charged at the full hire rate until the loss is settled in full.
8. If required we are happy to show the equipment in working order prior to your event and will not accept any liability of damage in transit from when the client takes the equipment, we are still required to be paid in full.
9. Site Location, Facilities & Conduct
a) Hired equipment will be set up in an agreed location on arrival and will not be moved once unloaded.
b) Ballsportz LTD reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify us of any obstructions, such as stairs or excessive loading distances from our vehicle to the installation site. In such a case, no refund will be given, and the full hire fee will be due.
c) It is the client’s responsibility to ensure that suitable security and crowd control measures are in place prior to the start of the event.
d) The company reserves the right to cease operation and remove hired equipment from the site if at any time a representative of the company feels that guest or clients’ conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases, no refund will be given, and full contracted fees will be due to the company.
Liability & Insurance
10 The company’s liability insurance covers the use of the equipment only whilst booked on ‘wet’ hire (supervised by a representative of the company).
a) The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.
b) The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.
c) Any equipment booked on ‘dry hire’ is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.
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